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Target audience IT Managers IT Administrators Networking Engineers Computer Users Prerequisite Before attending this course, students must have: -Able to perform server and desktop installation, upgrades, and configuration -A conceptual understanding of automated deployment -A basic understanding of the processes in Microsoft Operations Connector Framework, Microsoft Solutions Framework, and ITIL 3.0 -Basic skills with Windows Power Shell 2.0 -Windows command line -Understanding of, and experience with, monitoring and management tools -Networking knowledge -Knowledge of Active Directory Domain Services (AD DS) -Knowledge of security -Understanding of, and experience with, performance monitoring -Troubleshooting skills -Familiarity and experience with Windows Power Shell 2.0, Windows Command line, scripting of imaging and virtualization technologies, and general batch scripting.